Terms of service
Overview
This website is operated by D’Luxe Hair Collection. Throughout the site, the terms “we”, “us” and “our” refer to D’Luxe Hair Collection. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms of Service.
Please read these Terms carefully before using our website or placing an order. If you do not agree to these Terms, you should not use our services.
Products
All wigs from D’Luxe Hair Collection are handmade and made to order. Due to the handcrafted nature of our products, slight variations may occur between units. These variations are normal and are not considered faults.
Every item is carefully inspected before dispatch to ensure high quality standards are maintained.
Orders & Payments
By placing an order with D’Luxe Hair Collection, you confirm that all information provided is accurate and complete. Once production has begun, orders cannot be cancelled.
We reserve the right to refuse or cancel any order where fraud, suspicious activity, or unauthorised payment is suspected.
All prices are listed in your selected currency and must be paid in full at the time of purchase.
Production & Processing Time
Delivery typically takes up to 5 business days after dispatch, depending on the destination country and local courier services.
Please note that delays caused by customs, courier services, or other external factors are outside of our control.
While we will always do our best to ensure timely delivery, we are not responsible for delays once the parcel has been shipped and is in the possession of the courier.
Returns & Refunds
Due to the custom-made and hygienic nature of our products, D’Luxe Hair Collection does not offer refunds or exchanges unless the item is faulty or incorrect.
If you believe your item is faulty, you must contact us within 48 hours of delivery and provide clear photographic evidence of the issue.
Once your request has been reviewed and approved, the item must be returned to us for inspection.
Returned items must be in their original condition, unworn, unaltered, and in original packaging.
Once the item has been received and inspected, if it is confirmed faulty, a refund or replacement will be issued.
We reserve the right to refuse refunds if these conditions are not met.
Customer Responsibilities
Customers are responsible for ensuring that all shipping details provided at checkout are correct. D’Luxe Hair Collection is not responsible for parcels lost or delayed due to incorrect or incomplete address information provided by the customer.
Liability
We are not responsible for any damage, loss, or issues resulting from misuse, improper care, or alterations made after delivery.
We are also not liable for delays caused by shipping carriers, customs, or any circumstances outside our control.
Intellectual Property
All content on this website, including images, branding, logos, and materials, belongs to D’Luxe Hair Collectionand may not be copied, reproduced, or used without written permission.
Changes to Terms
We reserve the right to update or modify these Terms at any time. It is the customer’s responsibility to review this page periodically for changes.
Contact Information
If you have any questions about these Terms, you can contact us at dluxehaircollection@gmail.com Whatsapp:+44 7848 277091 or our Instagram:Dluxehairr